Refund policy
30-DAY RETURNS
Changed your mind? You can return your item within 30 days of delivery for a full refund, as long as it is unused, unopened and in its original packaging.
The Everyday Readers: you can try them on. If the strength or the fit isn't right, send them back within 30 days of delivery, in good condition, for a full refund.
- Email support@brolisse.com with your order number. We'll reply with the return address and instructions.
- Return shipping is paid by the customer. We recommend a tracked service.
- Your refund is issued to your original payment method within 5–10 business days after we receive the item.
- For hygiene reasons, opened or used grooming tools (trimmers) can't be returned for a change of mind.
Arrived damaged, defective or the wrong item? Email us a photo or a short video within 7 days of delivery and we'll send a replacement or refund you in full. No return needed.
OUR "IT JUST WORKS" PROMISE (1-YEAR WARRANTY): THE DUO, THE FACE TRIMMER AND THE BROW TRIMMER
If one of these trimmers slows down, stops charging, or breaks within 1 year of delivery under normal use, we'll send you a replacement for free. One free replacement per device purchased.
To claim it, email support@brolisse.com with your order number and a short video showing the issue.
Not covered: damage from dropping, water submersion beyond rinsing the head, or misuse. Other products are covered by the 30-day return and the damaged or defective item terms above.